Privacy policy

Dr. Eri Medical Cosmetics Co., Ltd. (hereinafter referred to as the "Company”) sets forth the policy regarding the handling of personal information as shown below.
The terms used in this document are defined by the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act”) and other relevant laws and regulations.

1. Compliance with relevant laws and guidelines

The Company will handle personal information legally and appropriately in compliance with the Act on the Protection of Personal Information, other relevant laws and regulations, guidelines set by the Personal Information Protection Commission, and this Privacy Policy.

2. Acquisition of personal information

The Company will obtain customers’ personal information by legal and appropriate means.

3. Intended use of personal information

The Company will utilize the personal information of customers within the scope of the Purpose of Use shown below, or within the scope of the intended use that is clear from the circumstances in which it was acquired, and for no other purpose except upon the customer’s consent or as permitted by laws and regulations.

To deliver goods, provide services, and perform related operations in the Company’s business
To provide post-sales service and support in the Company’s business
To share information on products and services in the Company’s business and related businesses
To respond to the customer’s inquiries
To perform billing, refunds, payment, and related administrative work
To improve the quality of our customer service, and to prevent problems before they occur
To gather information for the planning and improvement of our products and services
To share customer feedback on our products and services only if the customer has given their consent to do so

4. Entrustment of personal information

In order to facilitate business operations and provide better services to customers, the Company may entrust the handling of customers' personal information to partner companies. However, the entrusted personal information will be limited to the minimum information necessary for performing the entrusted business.

5. Entrustment of personal information to a third party

The Company will not disclose customers’ personal information to a third party (with the exception of contractors) unless the customer has given their prior consent or such disclosure is permitted by laws and regulations.

6. Management of personal information

Ensuring the accuracy of data content:
The Company will endeavor to keep our customers’ personal information accurate and up to date within the scope necessary to achieve the intended purpose, and to delete said personal information when its use is no longer necessary.
Safety management measures:
The Company will take necessary and appropriate measures for the safe management of customers’ personal information including the prevention of leakage, loss, or damage of such information.
Supervision of employees:
When having employees handle customers' personal information, the Company will thoroughly inform employees of the proper handling of personal information, provide appropriate education, and perform the necessary and appropriate supervision.
Supervision of contractors:
When outsourcing the handling of customers' personal information, the Company will select, as the contractor, a partner company with appropriate security control measures and will supervise said contractor as necessary and appropriate.

7. Response to requests relating to personal information in our possession

When a customer or their agent requests to be notified of the intended use of personal information in our possession, we will respond appropriately and without delay except in the following cases.
1. When the intended use of personal information in our possession that would lead to identification of the customer is clear;
2. When there is a risk of damage to the life, body, property or other rights or interests of the customer or a third party; or
3. When there is a risk of damage to the rights or legitimate interests of the Company.
4. To respond to the customer’s inquiries
5. When there is a need to cooperate with a state organ or local public authority in their execution of affairs prescribed by laws and regulations, and there is a risk of hindering the execution of said affairs.
When a customer or their agent requests the disclosure of personal information in our possession, we will respond appropriately and without delay except in the following cases.
1. When there is a risk of damage to the life, body, property or other rights or interests of the customer or a third party; or
2. When there is a risk of material hindrance to the proper execution of our business; or
3. When doing so would violate laws and regulations.
When a customer or their agent requests the correction, addition, or deletion of personal information in our possession, we will conduct an investigation without delay and take appropriate measures on the basis of the results of said investigation.
When a customer or their agent requests the cessation of use of, or deletion of, personal information in our possession, we will take appropriate measures if such request is found to be with reason.
When making a request as per the preceding Clause 4, please send your written request together with identity documentation to our Inquiries Desk shown in Clause 8 below. The personal information provided us by our customers will be used for purposes aligned to customer requests and will be kept under strict control. Please note the documents included with your written request will not be returned.

8. Inquiries Desk

Dr. Eri Medical Cosmetics Co., Ltd. / Iriki Building 5F, 3-5-30 Kitaaoyama, Minato-ku, Tokyo 107-0061
contact@bijin-seizo.com
03-5786-0700 (Weekdays 10:00 to 19:00. Closed on Saturdays, Sundays, and national holidays)

9. Revision of our Privacy Policy

The Company may review the content of this Privacy Policy from time to time and make changes as necessary. In that case, the revised Privacy Policy will take effect on the day the revision is announced.

Cookies

Our website may acquire cookie information for use in statistical analysis of website usage and for the posting of advertisements. The purpose of such use is to provide better information and services to customers. We will not collect any information that identifies individual customers.
A cookie is a small text file that is recorded on your computer when you visit a website. Cookies allow the website to recognize your computer. You can configure browser settings to reject cookies. Please note that doing so may result in an inability to receive some of our services.
The Company may store and refer to cookies through a third party to which the Company outsources the distribution of advertisements. To reject this action, go to the opt-out page of each ad distributor and take steps to disable the relevant cookies.

Access logs

The sites provided by the Company record access logs of customer visits including the dates, times, and pages viewed. Access logs do not include information which lead to personal identification of the customer.
The access log data will be used solely for statistical analysis of customer usage to improve the services of the Company’s website. In addition to the above, the Company obtains information which is automatically collected and stored every time a customer uses our services. These include access information obtained using cookie and web beacon technologies.

Website analysis

In performing website analysis, the following tools may be utilized and the information provided to the tool provider.

Google Analytics

Tool provider	Google Inc.
Google Privacy Policy	URL　https://policies.google.com/technologies/partner-sites?hl=en
Information gathered through the tool	Customers’ website usage (access, traffic, page views, etc.)

User Insight

Tool provider	User Local, Inc.
User Local Privacy Policy	URL　https://www.userlocal.jp/stage/privacy201610/
Information gathered through the tool	Customers’ website usage (access, traffic, page views, etc.)

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