Refund policy

About product arrival, defective products, exchanges, cancellations, and returns

When the product arrives

Thoroughly inspect the product in an unused and unopened state to ensure that it is free of damage, soiling, defects, or misdelivery.

Defective product

If product is soiled, damaged, or defective in an unused and unopened state, please follow the return procedures shown below in [Procedures / Conditions].Depending on our inventory, we will send you a new replacement or an equivalent product.

Exchanges, cancellations and refund

No returns or exchanges for any reason other than shown above. Orders cannot be changed or cancelled once placed. Please note that we do not offer refunds or price reductions.

Returns [Conditions/Time Limit/Shipping Fee/Return Address]

Conditions for return
Product is soiled, damaged, defective, or misdelivered, and has not been used or opened.

Time limit for return
Returns must be made within 7 days of delivery, including the delivery date. Please contact us by e-mail or telephone within the time limit. As soon as we verify the situation and our inventory, we will send you a replacement immediately. No returns or exchanges for any reason after 7 days from the date of delivery.

Return Shipping Fee
We will pay the return shipping costs if the return is due to soiling, damage, defect, or misdelivery. Please send it cash-on-delivery.

Return address
Iriki Building 5F, 3-5-30 Kitaaoyama, Minato-ku, Tokyo 107-0061
Dr. Eri Medical Cosmetics Co., Ltd.

Inquiries by phone or form

Inquiry by phone
[Phone number] 03-5786-0700
[Business hours] Weekdays 10 a.m. to 7 p.m.
[Closed] Saturdays, Sundays and public holidays

Inquiry form
Please send your inquiry using the "Inquiry Form" below. The Inquiry Form can be sent at any time.
Inquiry forms received outside of business hours will be responded to in the order received, on or after the next business day. Depending on the nature of your inquiry, it may take us some time to respond. We thank you for your patience.
Inquiry form