How to order
The order flow is as follows.
If you register as a member, you can purchase smoothly without having to re-enter your address and other information when you shop next time.
Payment Method
One-time purchase
- PayPal
- Amazon Pay
- Deferred payment (Paidy)
- SoftBank Collective Payment
- au Easy Payment
- d Payment
- PayPay (online payment)
- Rakuten Pay
- NihaoPay
- Convenience store payment (payment before delivery)
- Cash on delivery (payment on arrival) (A fee of 330 yen including tax is charged)
- Credit card
Subscription
- Credit card
Accepted credit cards
*You can register and change your credit card from [My Page]. Please go to My Page, Confirm/Edit Membership Information, and Card Information.
Shipping Fee
Nationwide uniform shipping fee: 1,100 yen
If you purchase more than 11,000 yen including tax, we will pay the shipping fee.
*Excluding some regions. We will inform you separately.
Delivery
- The nationwide uniform shipping fee of ¥1,100 and the free delivery service for purchases over ¥11,000 (including tax) are only available within Japan.
- We will delivery within 4 business days from the date of order.
- If the product you ordered is out of stock, we will inform you by e-mail separately.
- Please note that we may not be able to deliver on the specified date and time for Okinawa Prefecture, remote islands, and mountainous areas.
- Please note that actual costs such as packing fee, round trip shipping fee, cash-on-delivery fee (330 yen including tax) may be charged depending on the handling of returns or redeliveries due to long-term absence or refusal to accept.
- Delivery Company: Sagawa Express Co., Ltd.
Returns, exchanges and cancellations
- We do not accept changes or cancellations after the order has been accepted.
- When you receive the package, please check the contents thoroughly..
- If by chance you receive a damaged, defective, or incorrect product, please contact us within 7 days from the date of delivery. We will replace it as soon as possible.
- As a general rule, we do not accept returns or exchanges of used or opened products.
- We do not accept returns or exchanges due to customer convenience.
