User Guide

How to order

The order flow is as follows.
If you register as a member, you can purchase smoothly without having to re-enter your address and other information when you shop next time.

Payment Method

One-time purchase

  • PayPal
  • Amazon Pay
  • Deferred payment (Paidy)
  • SoftBank Collective Payment
  • au Easy Payment
  • d Payment
  • PayPay (online payment)
  • Rakuten Pay
  • NihaoPay
  • Convenience store payment (payment before delivery)
  • Cash on delivery (payment on arrival) (A fee of 330 yen including tax is charged)
  • Credit card


  • Credit card

Accepted credit cards


*You can register and change your credit card from [My Page]. Please go to My Page, Confirm/Edit Membership Information, and Card Information.

Shipping Fee

Nationwide uniform shipping fee: 1,100 yen
If you purchase more than 11,000 yen including tax, we will pay the shipping fee.
*Excluding some regions. We will inform you separately.


  • The nationwide uniform shipping fee of ¥1,100 and the free delivery service for purchases over ¥11,000 (including tax) are only available within Japan.
  • We will delivery within 4 business days from the date of order.
  • If the product you ordered is out of stock, we will inform you by e-mail separately.
  • Please note that we may not be able to deliver on the specified date and time for Okinawa Prefecture, remote islands, and mountainous areas.
  • Please note that actual costs such as packing fee, round trip shipping fee, cash-on-delivery fee (330 yen including tax) may be charged depending on the handling of returns or redeliveries due to long-term absence or refusal to accept.
  • Delivery Company: Sagawa Express Co., Ltd.

Returns, exchanges and cancellations

  • We do not accept changes or cancellations after the order has been accepted.
  • When you receive the package, please check the contents thoroughly..
  • If by chance you receive a damaged, defective, or incorrect product, please contact us within 7 days from the date of delivery. We will replace it as soon as possible.
  • As a general rule, we do not accept returns or exchanges of used or opened products.
  • We do not accept returns or exchanges due to customer convenience.