Frequently Asked Questions
General information about E-SPECIAL
- Can E-SPECIALs be used for sensitive or thin skin?
E-SPECIALs are used safely by many patients who visit our clinic with skin problems such as sensitive skin, atopy, or redness.
All E-SPECIAL products are doctor's cosmetics developed by the director over the course of many years, and are free of fragrances and alcohol.
They are cosmetic products that gently nurture your skin, with carefully selected ingredients and water, so you can use them safely even if you have sensitive skin.
- Can E-SPECIALs be used for skin with redness?
Redness caused by dry skin can be improved by moisturizing.
However, if you have inflammatory symptoms such as itching or burning, please do not try to improve with cosmetics and first visit our clinic. We will diagnose the cause of redness.
If it is difficult for you to visit our clinic, please consult a dermatologist at a nearby clinic.
- What is the target skin type for E-SPECIAL and what is the age group of users?
E-SPECIALs can be used regardless of age and skin type.
E-SPECIALs provide thorough moisturization to create skin that is resilient to various skin problems caused by aging. For this reason, not only people of all ages who want anti-aging care, but also young people who are highly conscious of anti-aging care can feel the effects.
In fact, E-SPECIALs are used by women of all ages from 20s to 70s.
- Why don't you make cosmetics for different skin types?
Originally, most Japanese women have combination skin.
E-SPECIALs are suitable for all skin types. E-SPECIAL is not made for each skin type, but they bring the skin closer to the original, stable and fine condition with the carefully selected ingredients.
- What is the difference from organic cosmetics?
Organic cosmetics are cosmetics made mainly from organic plant ingredients grown without using pesticides or chemical fertilizers.
However, organic cosmetics may not be suitable for people with plant allergies, and some plant extracts are highly irritating, so organic cosmetics are not necessarily good for all skin types.
The ingredients for E-SPECIAL have been carefully selected with top priority given to gentle formula that can be used even by people with the most sensitive skin.
- Why is E-SPECIAL not quasi-drug?
Regulations for quasi-drugs are very strict, so it may not be possible to blend the ingredients necessary for the skin at the desired concentrations.
Therefore, considering the balance of ingredients, quasi-drugs are not necessarily more effective than cosmetics.
- Do I need to use the E-SPECIAL product line to get the effect?
Of course, it is possible to use a single product, but we are aiming for a synergistic effect by using the product line, so if you want a higher effect, we recommend using the product line.
- Can E-SPECIALs be used in combination with other companies' products?
Of course, E-SPECIALs can be used in combination with other companies' products. However, compatibility with other companies' products is unknown, and it may be more effective when used in combination with other E-SPECIAL products.
- Does everyone who visits the clinic use E-SPECIAL?
More than 80% of patients who visit our clinic regularly use E-SPECIAL.
- As seen in magazines, do many celebrities visit the clinic?
We can't give you specifics, but thankfully, many celebrities visit our clinic and use our products regularly.
Ingredients and additives
- Do E-SPECIALs contain preservatives?
E-SPECIALs contain preservatives to maintain safe quality by preventing oxidation and bacterial growth. However, E-SPECIALs do not put any burden on your skin as the preservatives are in the minimum amount that does not have any adverse effect on your skin.
- Do E-SPECIALs contain Fragrance or alcohol?
All E-SPECIAL products give low irritation, are colorant free, fragrance free, alcohol free and suitable for your sensitive skin.
Alcohol has the property of giving a refreshing feeling, but it is a strong stimulant that is sometimes used in experiments to destroy the barrier function of the skin surface (lowering immunity).
For this reason, E-SPECIAL products do not particularly contain alcohol.
- Do E-SPECIALs contain surfactants?
For stabilization, we use a very small amount of surfactant-like substance, but it is less than a few tenths of the level of general shampoos and facial cleansers, so it may cause skin problems. There are few people who can.
Please rest assured.
- Are E-SPECIALs effective for pores?
Pores become conspicuous when the amount of sebum secretion increases or when your skin gets dry.
With anti-aging care ingredients and highly moisturizing ingredients, you can expect the effect that the surface of the skin becomes smooth and pores become inconspicuous.
- Do E-SPECIALs also have the effect of lightening melasma?
Melasma is greatly affected by stress and hormones, and it may also become darker due to skin irritation.
Of course, it is very important to take care of the skin from the surface, such as protecting it from UV rays and moisturizing it, but if you are aiming for fundamental improvement, you can use beauty treatments such as whitening mesotherapy (a method of injecting whitening ingredients into areas with blemishes). It is effective to adopt medical care wisely. In some cases, it disappeared in about 3 weeks.
- Isn't the main ingredient hyaluronic acid?
Since hyaluronic acid is the most necessary for the skin, E-SPECIALs contain hyaluronic acid as the main ingredient. On the other hand, we also believe that ingredients that positively nurture skin firmness and elasticity are essential for aging care.
For this reason, E-SPECIAL was evolved during the renewal two years ago so as to create further synergistic effects by effectively combining the three main ingredients.
- I had refreshing feeling with all the products I used.
E-SPECIALs have a non-sticky texture that is not thickened more than necessary so that you can check how they penetrate your skin with your palm.
In addition, since oil (= sebum) can be produced by yourself, but water evaporates quickly, it is considered more important to supplement water than oil in moisturizing. When you first use E-SPECIALs, you may feel refreshed.
However, E-SPECIALs are designed to bring out the skin's natural moisture by adjusting the balance of moisture and oil with continued use.
How to use
- How different is the effect between using a cotton pad and applying directly by hand without using a cotton pad?
It depends on the skin type, but when applying it with your hands, the temperature of your hands will make it easier for the cosmetics to penetrate. When you touch your skin directly, you can feel the moisture penetrates into your skin and you can know your skin condition.
On the other hand, using cotton allows cosmetics to penetrate evenly into the skin, and also has the advantage of being able to use the pad as a facial mask with moisturizing lotion or moisturizing gel after patting.
- Do they hurt if they get into eyes?
E-SPECIALs are not intended to be used on eyes. Please be careful not to let them enter eyes when using.
If they get in your eyes, rinse with running water immediately. If you feel discomfort, please consult your doctor.
- Why is there a pink-based package and a black-based package for E-SPECIALs?
E-SPECIAL has 2 lines.
One is Basic Care Line, and its packaging is based on soft pink that expresses the gentleness of E-SPECIAL.
The other is Advanced Care Line, whose packaging is based on black that evokes a strong impression of a high level of efficacy on par with clinics.
About future item development
- Do you have any plans to develop products for men or teens in the future?
E-SPECIAL is loved by people of all ages.
E-SPECIAL can be used by teenagers, and was developed for long-term aging care in the future.
We are currently developing men's series.
Basic Care Line
Cleansing gel V
- why is the size smaller?
In order to make the price affordable even for those who try it for the first time, we reduced the price by reducing the size.
It's a compact size that you can carry around as it is, so it's also recommended to take it to the gym or when traveling.
- Are there any changes other than size and price?
The main ingredients and effects have not changed. You can use it as before.
- Can I use it in the bath?
Do not wet your face or hands. Please use in a dry condition.
- The product is difficult to dispense at the end.
Because it contains a lot of beauty ingredients, it may be difficult to dispense at the end. Shake well before use.
- The cleansing gel has hardened. What is the cause?
This product contains moisturizing ingredients such as hyaluronic acid and water-soluble collagen like beauty essence in order to prevent the moisture in your skin from escaping when you wash your face.
Hyaluronic acid tends to solidify when the temperature is low, so the hyaluronic acid and oil may solidify in winter.
① Open the lid and dispense the product
② Place the product in hot water
③ Shake the bottle regularly
We recommend the above countermeasures.
- Do I need to wash my face twice?
We don't recommend washing your face twice at our clinic because it puts a burden on your skin and takes away the moisture that your skin requires.
If you use E-SPECIAL cleansing gel, you can cleanse and wash your face with this one bottle. Do not rub. Blend lightly with your fingertips.
- Should I wash my face after cleansing?
You do not have to wash your face after cleansing with E-SPECIAL Cleansing Gel V. If you still want to wash your face, it is recommended to wash only the T-zone.
- Can I remove waterproof mascara?
It can remove waterproof mascara, but there are also products that are hard to remove. In such cases, we recommend that you don't rub too much and use a dedicated cleansing product for the eye area.
- Is the mineral oil in the cleansing gel bad for your skin?
A small amount of mineral oil is added to the cleansing gel to remove oily dirt such as makeup, but the main ingredient of the cleansing gel is hyaluronic acid.
In addition, the mineral oil added is carefully selected, refined by advanced refining technology and has been proven to be safer than vegetable oil when blended in cosmetics.
- Does the cleansing gel remove redness from the skin?
Depending on the cause of the redness, it may be difficult to remove the redness from the skin with cleansing gel alone. However, it is fully conceivable that continued use will improve the skin condition and reduce redness.
If the redness is due to dryness, you can expect improvement by moisturizing with E-SPECIAL.
However, if you have inflammatory symptoms such as itching and burning, please do not try to improve with cosmetics and first visit our clinic. We will diagnose the underlying cause of redness.
If it is difficult for you to visit our clinic, please consult a dermatologist at a nearby clinic.
- How do you feel using the cleansing gel?
Unlike general oil cleansing products, the gel has a plump texture and gives a very light and smooth feeling to your skin as soon as it is applied.
Just lightly slide your fingertips over the surface of your skin without applying force, and makeup and dirt will melt away.
The product contains a generous amount of moisturizing ingredients such as hyaluronic acid. It gives you the feeling of washing with a serum, so you can feel the highest level of moisture without getting stiff after washing.
Moisture Gel V
- Do you feel that the moisture gel is refreshing?
It is oil-in-water based with a texture similar to water to ensure adequate hydration.
If your skin is very dry, we recommend a more effective method of usage such as soaking the gel into a cotton pad and using it as a facial mask. For details, please refer to each product’s description page.
- The color of the moisture gel is like milk, but is it a "gel"?
This product is formulated to be water-based in consideration of comfort and permeability, but please consider it as "milky lotion beauty essence".
Moisture Lotion V
- I feel that the lotion is smooth but why?
This product contains various moisturizing ingredients such as hyaluronic acid. You may feel it so smooth because it uses fine particles to increase permeability.
In addition, it has been designed without sticky thickness so that you can check the amount of penetration with the palm of your hand. If you are still concerned about dryness, we suggest using double lotion, which means to apply lotion once and then apply it a second time.
Beauty White Mask
- What kind of product is it?
This is an original mask developed by Dr. ERI for transparent and smooth skin.
While giving moisture and transparency to the skin, it generously contains ingredients that respond to various skin problems such as dryness, poor texture, dullness, and pores.
- What kind of ingredients does it contain?
Contains proteoglycan, a notable ingredient that restores firmness to the skin.
Contains hyaluronic acid for moisturizing, vitamin C derivatives and arbutin for clarity, and plant-derived cultured cell extract.
- What kind of effect does it have?
Contains vitamin C derivatives and arbutin to bring out clarity of skin.
Especially recommended for those who aim for smooth and transparent skin.
The function of hyaluronic acid replenishes the skin with moisture and makes it fresh, and the plant stem cell extract works effectively to make the skin firm.
This mask leads to fresh, firm, and transparent skin.
- Please tell me how to use a mask properly.
After washing your face, lightly apply lotion before use.
Take out the mask from its bag, then gently spread it out to align with your eyes, and then align the mouth part. Apply to your entire face and leave for 5-10 minutes, then remove.
Blend the remaining essence on your face into your hands, neck and décolleté.
- Is it more effective when the mask is left on your face longer?
We recommend that you leave the mask on your face for 10-15 minutes.
If you leave a dry mask on your face as it is, it may take away moisture from your skin. Remove the mask from your face before it dries completely.
- How many times a week should I use it?
As a guideline, use 2 to 3 times a week depending on your skin condition. Of course you can use it every day.
- I feel that I'm not getting enough moisture even with a mask.
It is recommended to use other E-SPECIAL products in addition to the mask, such as cleansing gels, moisturizing lotions, and active creams.
By using these products together, you will grow skin that is resistant to dryness and UV rays.
- Can I reuse a used mask?
Once used, there may be sebum, sweat, or bacteria attached to the mask.
In consideration of hygiene, use the mask immediately after opening the package, and do not reuse it.
Advanced Care Line
Advanced Care Line
- Will the original turnover function decline with continued use?
Turnover tends to decline with age. Rather, proper exfoliation will improve skin metabolism and increase turnover function.
This product cleanses only dead skin cells and dirt remaining in pores, and does not damage new skin cells, so there is no need to worry about the barrier function or moisturizing function of your skin deteriorating.
- Can Advanced Care Line be used for thin skin?
Many people think that thin skin basically means that the surface of skin is thin, but it actually means that the dermis is thin.
These products remove only old keratin on the epidermis. We recommend you to make it a habit to use these products to regulate your skin cycle.
- Why are there two types of peeling products?
Adult skin, whose turnover tends to be disturbed due to aging, often causes “skin clogging” due to excess keratin.
Therefore, exfoliation using two items is now essential basic skincare for adult skin.
By gradually removing keratin with serum, which can be used every day, and removing keratin completely with gel, you can maximize the effect of skincare after that.
- How do you decide which of the two items to use?
The AHA contained in Mild Doctor Peel softens old keratin to gradually smooth skin renewal, while human oligopeptide promotes skin regeneration.
It also has the effect of improving skin firmness, so please use it daily as a serum around your eyes.
Mild Doctor Peel α removes roughness and dullness by lifting dead skin cells. Please use it as a special care once a week.
By using it especially on areas of concern such as around the nose, chin, and forehead, the transparency of your skin will increase and your makeup will go on more smoothly.
- How do these products improve my skin condition?
They quickly remove dullness and roughness, so you will see changes in the clarity and luster of your skin as you continue to use them.
Removing unnecessary keratin leads to the improvement of many skin problems.
By regulating skin metabolism, you can nurture your skin that is resistant to aging.
- Will my stretch marks disappear with the Mild Doctor Peel series?
Stretch marks can't be completely erased with cosmetics because they are caused by skin growth not keeping up with rapid body shape change leading to skin stretching.
Although there are individual differences, it is effective to use Mild Doctor Peel α gel to remove dead skin cells from stretch marks and crevices, and to enhance skin regeneration with peeling serum for daily use.
We have received many comments that the blackness around the areola, V-line, base of the legs, armpits and ingrown hairs have become lighter.
Mild Doctor Peel
- What kind of acid is used?
It is an acid called AHA (Alpha Hydroxy Acid) which is based on fruit acid.
Based on the clinic's own original formula, it has a firm peeling effect and minimizes stimulation and burden to the skin.
Since the moisturizing function is also emphasized, there is no tingling sensation or feeling of stiffening, and firmness and glossiness are improved.
- Is it different from the BHA peeling done at the clinic?
Compared to AHA, BHA peeling uses salicylic acid and is strong enough to remove unevenness of skin and blackness of pores.
Because it penetrates deeper than AHA, treatment is provided in the clinic as special care for hard parts of skin such as acne scars, pores around the nose, heels, and elbows.
- What percentage of AHA does it contain?
- Can I use it every day?
Contains mainly plant-based AHA such as bilberry extract, sugarcane extract, and orange extract, and plentiful moisturizing ingredients such as hyaluronic acid.
It can be used every day because it gently removes keratin little by little with mild feeling during use that reduces dryness and irritation, which are often found with peeling agents.
However, if you have sensitive skin, we recommend that you try using it a maximum of two times a week.
In addition, please do not use this product if you have inflammation or wounds such as redness, irritation, or itching etc.
- Will my blemishes get worse?
This product is designed to remove keratin without physical stimulation, but please be careful not to massage too hard.
Rather, the skin metabolism increases as you use it, and you can expect more melanin, which causes blemishes.
However, after peeling, please use sufficient moisturizing and UV protection.
Mild Doctor Peel α
- How can we remove keratin with static electricity?
When you apply gel on your skin and massage it lightly, the gel will turn into a liquid.
This physical change and weak static electricity generated by the friction of the massage play a role in separating old cells from new ones.
At the same time, the gel that has become a liquid permeates into the stratum corneum, and takes the old cells that have peeled off and attached sebum and dirt into the gel.
The static electricity is not strong enough to create a tingling feeling, so please don't worry.
- There is often peeling gel that drops off, but what is it?
Old keratin, excess sebum, and dirt are mixed with the base material and ingredients of cosmetics.
The main cosmetic ingredients of this product are plant-derived ingredients such as wild thyme extract, Panax ginseng root extract, and majorana leaf extract.
- How long can I use it if I use an appropriate amount??
It depends on the frequency of use, but you only need to use a small amount, so even if you use it two to three times a week, it will last for about three months.
- Can I use it on my body?
It is recommended to use it for keratin care such as hardened knees and elbows. You can also use it for décolleté and neck care.
It will improve transparency and smoothness.
- Tell me when to use it for maximum effectiveness!
If you have thick keratin, there is no particular problem even if you use the product every day.
Over the first three days, the old keratin will come off, but it will gradually stop coming off. When this happens, reduce the frequency of use to once or twice a week.
This product is designed so that unwanted keratin can be removed without applying force, so please be careful not to rub strongly even if the keratin does not come off.
In addition, it is difficult to generate static electricity if water or sebum is left on the skin. Therefore, after washing your face, remove moisture thoroughly before use.
Premium Eye & Lash Serum
- What has been renewed in the Premium Eye & Lash Serum from the previous eyelash serum?
In addition to the conventional triple action of 1. Eyelash growth effect, 2. Moisturizing around the eyes, and 3. Moisturizing and protecting eyelashes, Pycnogenol, which has powerful antioxidant properties, is newly added.
It prevents aging around the eyes by protecting the eyelashes and skin around the eyes from stress and oxidation caused by eye makeup. Such a “luxury formula” is rare for eyelash serums.
In addition, it uses an improved “original screw brush” that adheres even to thin and fine eyelashes, allowing you to maintain the firmness of mascara, extensions, and eyelash perms.
Since the conventional eyelash serum was well received, we have made it affordable with a volume discount to express our gratitude to our customers.
- Will my thinning eyelashes increase or will my eyelashes that have fallen out grow back?
Eyelashes won't grow if there are no hair roots. It grows thick and long eyelashes by giving nutrition to the eyelashes and eyelids which become thinner with age and stress from extensions and eyelash perms.
However, at ERI Clinic Omotesando, we offer an effective and economical menu combining this beauty essence with "Grace Vista", a hair growth tonic exclusively for eyelashes, which is a pharmaceutical product, and Dr. ERI's Eyelashes Beauty Program. If you want to definitely enhance your eyelashes, please contact ERI Clinic Omotesando.
*Grace Vista is a pharmaceutical product. A doctor's diagnosis is necessary for the prescription.
- I am using eyelash extensions. Is it OK to use the product?
In recent years, there has been a sharp increase in the number of women who suffer from eyelash pain due to eyelash perms or extensions.
This product is designed so that even such women can feel the effect, so please use it without worry.
By continuing to use this product, not only will your eyelashes grow, but also eyelash perms and extensions will last longer.
In addition, it can be easily removed with hot water, so you don't need a special cleansing product.
- When is the most effective time to use it?
We recommend using this product two to three times a day after face washing, skincare, touching up makeup, etc.
When using as an eyelash essence, after washing your face in the morning and evening, when the area is clean, apply two to three times from the base to the tip of your eyelashes, and then apply evenly over your entire eyelashes. It can also be used as mascara base or top coat.
It is a serum that contains only ingredients that are safe for the skin and can be applied to the eyelids, so please use it for skincare around the eyes.
After skincare in the morning and evening, gently apply around the eyelash line with a cotton swab and let it absorb lightly.
- 液がさらっとしていて、しっかり塗れているのかな? と気になります。
Unlike mascara, this product is formulated with reduced stickiness so that the ingredients can penetrate into the eyelids and eyelashes.
Please don't worry because the special screw brush ensures that the essence is applied well to each eyelash.
- Is it okay if it gets into my eyes?
We place importance on safety so that our products will not irritate the eyes or the skin around the eyes, and can be used for many years. However, this product is not intended to be used directly on the eyes, so please avoid getting the product into your eyes during use.
In case of contact with your eyes, rinse with running water. If you feel discomfort, please consult your doctor.
- How long does it take to feel the effect?
Although there are individual differences, we have received many feedback that the eyelashes became firmer and less likely to fall out after 1-2 weeks.
In particular, there are many people who quickly realize the effect on the lower eyelashes. We have received comments that the eyelashes have grown and increased in about 4 weeks after use.
- How many months will it take to use up one bottle?
The volume is set to 7 mg so that you can use it generously. Depending on the number of times you use it per day, it lasts 2-3 months on average if you use it in the morning and at night.
However, you can expect a quick effect by applying it several times a day, so we recommend using up one bottle in 1.5 to 2 months.
- You are focusing on eyelash growth, but will you apply it to products related to women's hair growth in the future?
Ingredients that supply nutrients to roots of eyelashes, of course, may also promote hair growth. As a medical service of our clinic for the purpose of hair growth, we perform hair growth mesotherapy that directly injects ingredients that promote hair growth. Please take a look at it if you are interested.
- What kind of product are they?
The supplements were developed by Dr. Eri to actively and efficiently support beauty and health from the inside as well as the treatment from the outside.
They were developed with the aim of providing "total aging and beauty care" with the idea that the leadership generation and mature generation who have rich social experience can live healthy and fulfilling daily life.
- What is the difference between supplements for women and men?
Taking into consideration that women and men need different nutrients, we carefully selected ingredients.
The multi-supplements for women contain mainly ingredients that improve the transparency of the skin, improve the firmness and luster of the skin, and adjust for the changes peculiar to women due to aging and hormonal balance.
The men's multi-supplements contain ingredients that help eliminate stress caused by oxidation and lifestyle habits in the body, as well as ingredients that take menopause into account, to support their daily life full of vitality.
- What is the difference between Basic and Premium?
Basic Multi-Supplement mainly contains ingredients that supply basic nutrients to support a healthy and youthful life.
Premium Multi-Supplement efficiently contains a wide range of nutrients for antioxidants that should be supplemented more actively as we age.
- What kind of ingredients does it contain?
Recommended ingredients are contained in the Basic and Premium for women and men.
＜Basic for women＞
In addition to vitamin C, magnesium, L-lysine, alpha lipoic acid and other basic vitamins and minerals, it contains iron and collagen, which are important for women, and alpha lipoic acid which counteracts active oxygen.
＜Premium for women 1＞
Premium for women 1 contains vitamin C, multi-probiotic blend 4000, ferrous ascorbate to supplement the iron and minerals that women tend to lack. It also contains active lactic acid bacteria that improve the systemic immunity and the condition of the stomach mainly to restore the firmness and transparency of the skin.
＜Premium for women 2＞
Premium for women 2 contains vitamins such as vitamin C, calcium, L-lysine, L-Cystine, soybean isoflavones, L-Proline, iron, collagen, and other ingredients that are important for beauty. These ingredients are selected with careful consideration of the balance of female hormones that tend to be disturbed by aging.
＜Basic for men＞
Basic for men supplies basic vitamins and minerals such as vitamin C, calcium, inositol, biotin, and contains vitamin B group which is effective for those who get tired easily, and zinc which supports taste, smell and immunity.
＜Premium for men 1＞
Premium for men 1 contains vitamin C, magnesium, zinc, quercetin, various other vitamins and minerals that support daily health, quercetin which is important for maintaining immunity, and zinc which is important for taste and smell.
＜Premium for men 2＞
Premium for men 2 is rich in vitamins and minerals that should be supplemented daily, such as vitamin C, vitamin A, L-arginine, saw palmetto, and contains arginine and saw palmetto that support the loss of energy and vitality and changes peculiar to male menopause.
- How many packs should I take per day?
For Basic, take 1 pack per day as a guideline. It is recommended to take it after breakfast. For Premium, take 1 pack each of Premium 1 and 2 daily as a guideline.
It is recommended to make a habit of taking 1 after breakfast and 2 after dinner.
- When should I take it effectively?
It is important to continue, so we recommend that you make it a habit in your daily life. If you decide to take it after your morning and evening meals, you will not forget, and it will be efficiently absorbed together with food in your stomach.
It is not recommended to take this product before meals or on an empty stomach, as even small amounts of this product may stimulate the secretion of gastric acid.
- Is it effective to take a lot?
Excessive consumption of this product will not result in significant benefits. It is important to follow the daily recommended amount (proper amount) and continue as a habit.
- It is difficult to swallow the large capsules and tablets. Can I crush the tablets into smaller pieces or open the capsules before taking?
They are designed to be optimally absorbed by the body When taken in capsules or tablet form, so we recommend taking it as it is with water.
If it is difficult to swallow, take it with unsweetened yoghurt (about 1 tablespoon) to make it easier to pass through the throat.
- Should I take Premium 1 and 2 together once a day?
If you take them all at once, the ingredients may not be absorbed well and may be excreted in a short time, so it is recommended to divide and take one pack at a time during the day.
It is recommended to plan when to take, such as after meals in the morning and at night, according to your daily rhythm so that you can easily continue.
- If I forget to take a dose, can I take it all at once?
It is recommended that you continue to take it every day, but forgetting to take one day will not have any particular effect. Also, taking the missed dose all at once does not lead to positive effects.
Please continue as a habit and do not worry too much about forgetting to take one day.
- How long does it take to feel the effect?
After about 3 months of continuous use, many people feel the difference from before.
There are individual differences in physical condition, but we recommend that you continue for about 3 months at first and continue for a long time as daily maintenance.
- I am currently visiting the hospital. Is it safe to take these supplements?
Since they are food products, there should be no problem in principle, but if you are visiting a hospital or receiving medical treatment, please consult your doctor just in case.
If you are allergic to or avoid certain ingredients, please check the ingredients and consult your doctor.
- I am taking medicine. Will taking supplements have any effect?
Since they are food products, there should be no problem in principle, but if you are taking medicine, please consult your doctor just in case. If there are contraindications to the medicines you are taking or your physical condition, please check the ingredients and consult your doctor.
- Are they safe for children?
Basic and Premium are supplements intended for those aged 18 or over (adults). We recommend E-SPECIAL "Super Kids Support"
for children. "
- Is there any problem if I take them with tea or juice?
Since they are food products, there should be no problem in principle. However, since it is important to take them as a daily habit, we recommend that you take them with cold or lukewarm water, taking into consideration the prevention of excessive intake of caffeine and calories.
- When dieting, restricting food intake, or fasting, can these supplements provide nutrients needed per day?
These supplements are meant to supplement the nutrients that you cannot take in your daily diet and the nutrients that you want to take more proactively, and they are not meant to replace all of your meals.
We recommend taking these supplements to replenish your nutrients while trying to eat a well-balanced diet.
- Since these are supplements developed by the clinic, are they effective when I am not feeling well?
These supplements are not medicines, but supplement nutrients that are lacking in daily meals and tend to be deficient as we age. If you do not feel well, please consult your doctor.
- Is it safe to use it with supplements from other companies?
Since they are food products, there should be no problem in principle. However, we cannot answer questions about other companies' products or ingredients. These supplements contain ingredients that provide sufficient nutrients for a healthy and active life without having to take other products.
- Is it safe for pregnant women?
These supplements do not contain any ingredients that burden the body for those who have been pregnant for less than 3 months or those who wish to become pregnant, but please be careful not to take in excess.
If you are pregnant or planning to become pregnant, please consult your doctor just in case.
- I've been feeling sick since I started taking it. Is it OK to continue?
Because they are food products, they may not suit your body depending on your allergic or physical condition. In such cases, please discontinue use and consult a doctor if you are concerned about your physical condition.
- How do I store them?
Please store away from direct sunlight, high temperatures and humidity, and extremely low temperatures. Avoid places near a heater outlet or humidifier, inside a car, or near windows exposed to sunlight.
Also, please keep out of reach of infants and children.
- Can the quality be maintained if they are stored in the refrigerator?
We do not recommend storing the products in the refrigerator because condensation may occur when the products are take in and out of the refrigerator, and the capsules may become hard due to cooling inside the refrigerator.
- The color of the tablet may be different from before, or may have changed during storage.
Because these products use natural products as raw materials, so there may be variations in color and fragrance, but there is no problem with quality.
- How long is the expiration date?
There is an expiration date on the side of the box. It is one year from the date of manufacture, but please consume as soon as possible after opening.
- Can products in aluminum pouches be stored for a long time?
As they are foods and contain abundant natural products, please consume before the expiration date. Consume immediately after opening the pouch.
- I forgot my login ID and password. What should I do?
If you have forgotten your ID and password, please proceed to "Forgot Your Password?" from the login page.
- I have not received the password reset email. What should I do?
- Please check if the registered email address is correct.
- Please check if it is in the spam folder (if you're using gmail, it may be there).
- If you receive emails from specified domains as a countermeasure against spam, please make settings to allow emails from “email@example.com."